frequently asked questions
HOW DO I MAKE A PURCHASE?
- If you know what you are looking for, use the CLOTHING, FRAGNANCES, KIDSWEAR and JEWELLERY links.
- Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
- Click on 'PROCEED TO PURCHASE' to complete your order.
Do I need to set up an account to place an order?
Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you'll be able to enjoy the following benefits through your Karigiri Store account:
- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Save your address and card details so you can shop even quicker next time
- Manage your account details, address book and email preferences
- To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.
I've forgotten my password. What should I do?
If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page
Are the colours of products shown on the website accurate?
While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
How do I know if an item is in stock?
All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email [email protected]
to find out if there is a backorder for that item (you will need to be a registered user).
What payment methods does karigiri studio accept?
Credit Debit NetBanking and Payment Wallets.
Is it safe to use my credit card online aT KARIGIRI STUDIO ?
At Karigiri studio, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Karigiri.
Can I add items to an existing order?
How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Can I track my order?
Where is my order?
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, KARIGIRI Is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.
Does KARIGIRI STUDIO have seasonal sales?
NO, Karigiri doesnot have seasonal sales. But we do run an annual anniversary sale during the month of november or december.
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at Karigiri Studio, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
What are cookies? Should I be worried about them?